We want you to be completely satisfied with your purchase from our online store. If for any reason you are not, we offer a straightforward refund policy to ensure your shopping experience remains positive.
Eligibility for Refunds
Condition: To be eligible for a refund, the eyelashes must be unused, in their original packaging, and in the same condition that you received them.
Time Frame: You have 14 days from the date of delivery to request a refund.
How to Request a Refund
Contact Us: Email our customer service team at with your order number, a brief description of the issue, and any supporting photos if applicable.
Approval: Once we receive your request, we will inspect it and notify you of the approval or rejection of your refund.
Return Shipping: If your refund is approved, you will be responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance for valuable items.
Processing Refunds
Inspection: Upon receiving your returned item, we will inspect it to ensure it meets the above conditions.
Notification: You will receive an email notifying you that we have received your returned item and the status of your refund request.
Refund Method: If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.
Non-Refundable Items
Used Products: Any eyelashes that have been used or altered.
Sale Items: Items purchased on sale are final and cannot be refunded.
Late or Missing Refunds
Processing Time: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted.
Bank Processing Time: If you’ve done all of this and you still have not received your refund, please contact us at [customer service email].
Exchanges
We only replace items if they are defective or damaged. If you need to exchange a defective item for the same item, contact us
Need Help?
For any questions regarding our refund policy, please contact us
